Last updated: 18 June 2026
This Privacy Policy explains how Viatoria SAS ("Viatoria", "we", "us") collects, uses and protects personal data when you visit viatoria.live, request a quote, or book a journey with us. We act as data controller within the meaning of the EU General Data Protection Regulation (GDPR).
1. Data we collect
We collect only what we need to plan your travel and respond to your requests:
- Contact details you provide — name, email address and any preferences you share through our enquiry form or by email.
- Trip details — destinations, dates, number of travellers and special requirements relevant to your booking.
- Booking and payment records — once you confirm a journey, the information required to issue confirmations and invoices.
- Technical data — basic, anonymised information about how the site is used, where you have accepted analytics cookies (see our Cookie Policy).
2. How we use your data
- To answer enquiries and prepare tailored itineraries and quotes.
- To arrange and manage bookings, transfers, accommodation and guided experiences.
- To provide support before, during and after your trip.
- To meet legal, accounting and tax obligations.
3. Legal bases
We process personal data on the basis of: the performance of a contract (organising your journey); your consent (for optional analytics and marketing); our legitimate interest in operating and improving our service; and compliance with legal obligations.
4. Sharing your data
To deliver your trip we share only the necessary details with travel partners such as airlines, accommodation providers, local guides and ground operators. We do not sell your personal data. Some partners may be located outside the European Economic Area; where this is the case, transfers are protected by appropriate safeguards such as standard contractual clauses.
5. Retention
We keep enquiry data for as long as needed to respond and for a reasonable period afterwards. Booking records are retained for the period required by applicable accounting and tax law, after which they are deleted or anonymised.
6. Your rights
Under the GDPR you may request access to your data, correction, erasure, restriction or portability, and you may object to certain processing or withdraw consent at any time. To exercise these rights, contact us at contact@viatoria.live. You also have the right to lodge a complaint with the French data protection authority (CNIL).
7. Security
We apply appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. Access to booking records is restricted to staff who need it to serve you.
8. Changes
We may update this policy to reflect changes in our practices or legal requirements. The current version is always available on this page with its effective date.
9. Contact
Viatoria SAS — 229 rue Saint-Honoré, 75001 Paris, France — contact@viatoria.live